| WellCare University - Welcome |
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Welcome to WellCare University, your single point of access to all your WellCare training needs. Here is what you will find inside:
Professional Development - WellCare University offers a full range of courses that supports various professional development curricula including courses targeted specifically toward communications, project management, customer service, management & leadership, desktop computer…just to name a few! (Available to WellCare Associates Only)
Company Wide Required Training - All WellCare mandatory training is grouped in the Mandatory Enterprise Training catalog, making it easy for you to stay compliant.
Departmental Training - Courses, surveys and exams are grouped in departmental catalogs for easy identification.
WellCare University is available to you 24 hours a day, 7 days week, through any computer with an internet connection. Please Note: You must access this system outside of Citrix.
Log In Directions
DO NOT LOG IN THROUGH CITRIX
You must open a new browser screen outside Citrix and use the following address: http://www.wellcareuniversity.com/
User ID
Associates: If you are a current WellCare associate, your WellCare University User ID is your Employee ID. Your Employee ID can be found on your pay statement or by logging into the myHR Portal, clicking on the 'Personal Information' tab and clicking on 'General.'
Vendors & Contractors: If you are not a WellCare associate, but have access to WellCare systems or have a WellCare e-mail address, your User ID is your Active Directory (AD) User ID that you use to log into WellCare. This is usually the first initial of your first name and your entire last name, sometimes followed by a number. Example: John Doe = jdoe4. If you were instructed to take training via e-mail, your user name and password are included in that e-mail.
Contracted (1099) Sales Agents: Contact your DSM or RBRM for your User ID. If you were instructed to take training via e-mail, your user name and password are included in that e-mail.
Password
Your initial password is wellcare. You must change this password upon accessing this system for the first time by using the 'Change Password' function. If you lose or forget your password, please use the 'Contact Technical Support' button on the left navigation menu and it will be reset.
Support
For helpdesk and administrative support, click the Contact Technical Support button on the left navigation menu. The WellCare University helpdesk is available from 8 am to 8 pm EST Monday through Friday, not including national holidays.
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